Troubleshooting

This page lists some common issues encountered by SyntaxGym users. For in-depth support, please see Support.

Commands return DockerError

When attempting to run SyntaxGym evaluations or retrieve surprisals, you may encounter the following error:

lm_zoo.errors.BackendConnectionError: Backend DockerBackend encountered error: ('Connection aborted.', ConnectionRefusedError(111, 'Connection refused'))

Solution: SyntaxGym requires Docker to run properly. Verify that you have installed Docker and that the Docker service is running.

If you are using OS X or Windows and are not a terminal expert, we recommend installing Docker Desktop.